Introduction of the Travis Credit Union
Headquartered in Vacaville, California, Travis Credit Union is a member-owned, not-for-profit financial cooperative.The Board of Directors, Supervisory Committee, and senior management of TCU are careful stewards of the resources that members put in their care.
The management of TCU embraces the genuine, personal way credit unions do business that sets financial cooperatives, like Travis Credit Union, apart from other financial institutions.
About Travis Credit Union
Originally, Travis Credit Union (TCU) was formed in 1951 as a credit union for Travis Air Force Base personnel. In 1999, the Board of Directors of TCU approved the transition to a state-chartered credit union.
Currently, TCU is 209,991 members strong with more than $3.1 billion in assets, serving 12 counties with 24 branches.
TCU supports local businesses by providing Small Business Administration (SBA) loan products, commercial real estate loans, conventional financing and lines of credit. One out of every two households in Vacaville and Fairfeld, and one out of every three households in Solano County are TCU members.
Designated as a Community Development Financial Institution (CDFI) in 2015 by the United States Treasury Department.
Travis Credit Union has bagged the Multi-Cultural Community Council’s Justice Leadership Award for the Human Services category in September 2019. This award from Yolo County salutes people and organizations that actively promote peace, multi-cultural awareness, and diversity.
Originally, Travis Credit Union (TCU) was formed in 1951 as a credit union for Travis Air Force Base personnel. In 1999, the Board of Directors of TCU approved the transition to a state-chartered credit union.Currently, TCU is 209,991 members strong with more than $3.1 billion in assets, serving 12 counties with 24 branches.
TCU supports local businesses by providing Small Business Administration (SBA) loan products, commercial real estate loans, conventional financing and lines of credit.One out of every two households in Vacaville and Fairfeld, and one out of every three households in Solano County are TCU members.
Designated as a Community Development Financial Institution (CDFI) in 2015 by the United States Treasury Department. Travis Credit Union has bagged the Multi-Cultural Community Council’s Justice Leadership Award for the Human Services category in September 2019.
This award from Yolo County salutes people and organizations that actively promote peace, multi-cultural awareness, and diversity.
Uniqueness of the Travis Credit Union
Credit unions are not-for-profit financial cooperatives whose missions are to help people achieve their financial goals, both big and small.
Unlike banks, credit unions return their earnings to their members through higher yields on deposits, fewer or no fees on products and services, and lower interest rates on loans.
In fact, each Travis member has a say in the election of the credit union’s volunteer Board of Directors and Supervisory Committee. These elections are held at their annual membership meeting each April.
A unique position is cemented by the TCU in Northern California’s financial landscape. Three factors that are essential elements of its mission and corporate culture differentiate it from other financial institutions. Travis Credit Union voraciously believes in the credit union principle of “people helping people.”
Travis Credit Union is a stakeholder in its members’ financial well-being
Travis Credit Union strives to attract members and create mutually beneficial relationships with them. Travis Credit Union strives to provide its members with the financial services and products they need for each stage of their financial lives.
As a result, Travis Credit Union views itself as a stakeholder in the financial success of its members and their families.
Community stewardship
Travis Credit Union shares responsibility for the health of its communities. Community service is a guiding principle in its decision-making, and it inspires all employees to actively engage in community affairs.
Travis Credit Union offers financial support for community events and activities that align with its mission and vision. The directors, senior managers, regional and branch managers, and staff of TCU voluntarily offer their valuable time and energy.
Finally, Travis Credit Union measures its stewardship efforts and reports on them.
Enhanced employee commitment to TCU and its goal
The commitment of TCU employees is unique among financial institutions. They are directly involved in educational outreach, public service, and community affairs.
They believe they can help make a difference in the lives of their members and in their community, and they willingly commit their personal time, effort, and resources to do so.
Membership of the Travis Credit Union
Anybody who lives, works, worships, or attends school in the 12-county Northern California area is eligible to become a member of Travis Credit Union.
The Travis Credit Union serves the following counties: Solano, Yolo, Contra Costa, Merced, Napa, Alameda, Colusa, Placer, Sacramento, San Joaquin, Sonoma, and Stanislaus. In addition to that, military and civilian personnel of Travis Air Force Base, as well as immediate family members of present TCU members, are eligible to join.
When a person joins Travis Credit Union, the initial deposit to open a share account establishes his or her membership and makes them a part-owner.
Phone Numbers of the Travis Credit Union
- Member Service Center
(707) 449-4000 or (800) 877-8328
- Home Loan Center
(707) 469-2000 or (888) 698-0000
- Call-24 Phone Banking
(707) 449-4700 or (800) 578-3282
- Investment and Insurance Services
(888) 449-6030
- Member Relationship Center
(800) 787-9908
- PhoneLoanSM
to apply for a new loan by phone
(707) 451-5350 or (800) 449-4110
- Check Fraud Information
(707) 469-4384 or (800) 877-8328, ext. 4384
- Debit / Credit Card Fraud Information
(707) 449-4000 or (800) 877-8328
- Credit Card:
Report lost or stolen AFTER hours.
The call must come to TCU, during business hours.
North America: (800) 453-4270
International, toll-free: 00+1+(727) 570-4881
Temporary Blocks of Credit Card AFTER hours
(800) 466-3552
- Debit Card:
Report lost or stolen AFTER hours.
The call must come to TCU during business hours.
North America: (888) 241-2510
International, toll-free: 00+1+(909) 941-1398
Temporary Blocks of Debit Card AFTER hours
(888) 241-2440
- Travis Quick-Pay™
(707) 449-4000 or (800) 877-8328
- Verification of Deposits or Assets
Fax: (707) 469-1951
The fee for the service is $10.
Addresses of the Travis Credit Union
- Corporate Headquarters
One Travis Way
Vacaville, CA 95687
- Mailing Address
Travis Credit Union
P.O. Box 2069
Vacaville, CA 95696
- Deposits & Loan Payments Only
Travis Credit Union
P.O. Box 8000
Travis AFB, CA 94535
- Shipping & Overnight Mail
Travis Credit Union
One Travis Way
Vacaville, CA 95687
Unresolved issues or problems
regarding the Travis Credit Union should
be directed to:
Travis Credit Union
Supervisory Committee
P.O. Box 2070
Vacaville, CA 95696
Travis Credit Union Routing Number
The routing number of Travis Credit Union is 321170839. This number can be used for the purpose of direct deposits.
Working Hours of the Travis Credit Union
The hours of operation at the Travis Credit Union are as follows:
- Member Service Center:
Monday through Friday, 8 a.m. to 7 p.m.;
Saturdays, 9 a.m. to 5 p.m.
- Antioch-Terrace Center, Atwater, Benicia, Clayton, Davis, Dixon, Napa, Green Valley, Richmond, Suisun, Vallejo,Antioch-Slatten Ranch, and Woodland branches:
Monday through Friday, 10 a.m. to 5:30 p.m.;
Saturday, 10 a.m. to 2 p.m.
- Merced, Peabody, Cernon, Fairfield, Gateway, and Vaca Commons branches:
Monday through Friday, 10 a.m. to 5:30 p.m.;
Saturdays, 9 a.m. to 4:15 p.m.
- Home Loan Center:
Monday through Friday, 9:30 a.m. to 5:30 p.m.
- Nut Tree, Pleasant Hill and Veranda branches:
Monday through Saturdays, 10 a.m. to 6 p.m.
- Travis Air Force Base Branch: (Restricted Access)
Monday through Saturdays, 9 a.m. to 4:30 p.m.
Holiday Closures of the Travis Credit Union
In recognition of the following holidays, all branch locations and member service center of the Travis Credit Union will be closed on:
- New Year’s Day
- Martin Luther King, Jr. Day
- Presidents Day
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day*
- Christmas Eve: 2 p.m. Early Closing
- Christmas Day*
For the convenience of customers, Call-24 Phone Banking, Online Banking and PhoneLoans is available on these holidays.
*The facility of PhoneLoans not available on these holidays.
Community Enrichment of the Travis Credit Union
Some of the notable activities performed by the Travis Credit Union are as follows:
- $5,000,000
A hefty amount of 5 million was paid in 2018 in payroll, property, personal property and state sales taxes
- 13,304
A total of 13,304 Hours of personal time was volunteered in 2018
- 22,149
Around 22,149 Students reached through financial education efforts in 2018
- $911,522,231
TCU’s cumulative economic impact to the local counties that it served in 2018*
- 14,286 lbs.
Food weighing 14,286 lbs. was donated by TCU employees and members, which equated to 11,328 meals and 3,776 families fed in 2018
- 702
Around 702 Employees with an annual payroll of more than $54,000,000 in 2018
- 252
Free community seminars in 2018
- 568 Charities
A record 568 Community events and local causes were sponsored by TCU during 2018
- TOP 200
In 2018, DepositAccounts again named TCU one of the top 200 healthiest credit unions in America.
- 4,831
A humongous 4,831 teens participated in MAD City Money young adult financial boot camp since its inception in 2009. For every dollar spent, there was a $52 community impact observed.
- 289,333
Our recycling efforts saved 2,605 trees and kept 289,333 pounds of paper, plastic, and glass out of our local landfills in 2018.
Value of Credit Union Tax Status
Travis Credit Union’s Economic Impact
- TCU’s aggregate economic impact to the local counties it serves is around $911,522,231.
- The aforementioned amount is in excess of $5 million paid in 2018 for payroll, property, personal property, and state sales taxes.
TCU employs 702 full- and part-time employees with an annual payroll of more than $54,000,000.
Travis Credit Union Social Responsibility and Commitment to the Community
- Student scholarships distributed as of 2018 – $357,000.
- 13,304 Hours of personal time was volunteered by employees in 2018.
- A huge number of 568 community events and local causes were sponsored and/or participated in by TCU in 2018.
Military Resources of the Travis Credit Union
Travis Credit Union is proud to serve those who serve their country. TCU has been helping members of the military and their families achieve their important personal and financial goals since 1951.
Varied Support and diversified resources for Travis Air Force Base (TAFB)
Travis Credit Union supports a wide variety of organizations and on-base events in addition to offer financial answers to both military and civilian personnel.
ATMs on base
TCU has 14 ATMs on Travis Air Force Base. It is also a member of the CO-OP Network®, providing members with surcharge-free access to more than 30,000 ATMs throughout the U.S. and Canada. CO-OP Network’s membership has authorization to over 800,000 ATMs worldwide through links to NYCE, STAR, Cirrus, Pulse and Plus.
First-time vehicle purchase discount program
This incredible program is exclusively for military personnel and other contract employees with little or no credit.
Home buying seminars
Introduction to home buying course is taught by TCU at least six times each year at the pleas of the Airmen and Family Readiness Center.
VA Loans
VA Loans are only offered to active-duty military personnel, veterans, and select borrowers meeting Veteran’s Administration qualifications.
Travis Credit Union’s Community Development through CDFI
In 2018, TCU was approved by the U.S. Department of the Treasury as a Community Development Financial Institution (CDFI). Travis Credit Union is recognized as a financial institution that provides affordable credit and financial services to underserved markets and populations.
- Designated as a Community Development Financial Institution (CDFI) in 2015 by the United States Treasury Department.
- CDFIs share the ambition of expanding economic opportunity for low-income families by providing access to financial products.
- CDFI inducts new source of capital into neighborhoods that are deprived access to financing.
Mission, Values and Core Philosophy of the Travis Credit Union
Travis Credit Union works every day to make a difference in the lives of the people it serves. As a secure and trusted financial institution, TCU advocates for the financial education and well-being of its members, assists the underserved, invests in communities, and inspires the passionate commitment of its employees.
- Mission of the Travis Credit Union
TCU is dedicated to building stable relationships with its members to help them achieve their various monetary goals.
- Core Values of the Travis Credit Union
Teamwork, passion, advocacy, and community focus are some of the core values that drive Travis Credit Union.
- Travis Credit Union’s Philosophy
Credit union cooperatives operate under the principle of “people helping people.” Travis Credit Union is focused on making affordable finance available for its members. TCU is always working to improve technology to make it facile to do business.
- Continuing the Legacy
The credit union movement in the United States was still in its adolescence when Travis Credit Union was formed in 1951. Credit unions are built on the principle of helping people save and borrow. This makes credit unions special, and as such, the federal government has always granted not-for-profit status to financial cooperatives.
